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What makes the platform so unique?
The DAS Platform is a unified system of data, workflow, CRM and integration tools. Integrating location intelligence, climate, productivity, sustainability, risk and carbon data, it offers the multi-dimensional intelligence institutions and enterprises need to lend, insure, invest and sell better.It is the only platform on the planet to automate the data financial services explicitly need to build better businesses, manage risk & grow with their customers.
How do we try out the DAS Platform?
The DAS Platform is secure, easily accessible and cloud-based technology. You can talk to us/get a quote to get Platform access, including rural property workflow here, or for more information on any of our enterprise-grade products, please contact DAS.All farmers are given access to the DAS Platform – this has been DAS’ commitment from the very beginning. To our knowledge, DAS is the only agri fintech company in Australia to make its data and intelligence freely available to farmers and grower/owners, who are some of our biggest supporters.
What’s the difference between the Platform and the Rural Intelligence Platform?
Five years ago, DAS pioneered its vision for the Rural Intelligence PlatformTM, transforming how decisions are made in the businesses surrounding agriculture for a safer, more resilient, more prosperous, more sustainable world.Today, DAS’ platform has evolved to meet an acute area of need for financial services and agri-enterprise. Integrating location intelligence, climate, productivity, sustainability, risk and carbon data, it offers the multi-dimensional intelligence they need to lend, insure, invest and sell better.
Onboarding & Support
What is your onboarding process? Can you make it unique to our business?
If you are an Enterprise customer, we encourage you to take up the thorough onboarding process we have on offer. We begin the process by assigning you dedicated support who will take you through the discovery phase - to understand your objectives and build a timeline and roll out processes tailored to your business needs. Our Customer Success team will train and support the team during the implementation with your team getting access to our knowledge base and FAQs from the day they get access to DAS. Time is allocated for post training support upon completion of onboarding. Your Project Manager will be with you during the whole course of the implementation to ensure you and the team are fully supported during the process. All users also have access to our interactive pop up training options which is available to all users irrespective of your account type and be able to to speak to our Customer Success team directly using in-platform chat (monitored 9am-5pm AEST).
Will I have an account manager?
No, but we offer a thorough onboarding program and dedicated support for Enterprise customers, and our Customer Success team is on hand to offer advice whenever you need help. For SME’s, our ‘Explore’ package and Intercom support are both designed to answer any questions you may have when you use the Platform.All users also have access to our interactive pop up training options irrespective of account type and are able to speak to our Customer Success team directly using Iin-platform chat (monitored 9am-5pm AEST).
What if I have questions?
There are a number of ways to contact us. If your query relates to knowing more about our platform solutions or you are new to DAS, you can use the “contact” link at the bottom of our webpage or email us here.If you are an existing DAS user, you can find a comprehensive knowledge base with answers to the most commonly asked questions. If you still have outstanding questions, Support is available from within the platform using the “?” icon.
We believe that our information is accurate based on the information provided by our reliable resources. That said, there are periods when there might be a lag between when the data is received and the information getting updated on the platform.This is why it is important to note that sometimes, science-supported and validated insights do not always correlate with an on-the-ground opinion. DAS integrates the most trusted and publicly available sources of data and analysis, along with our own proprietary analysis.We of course want to ensure the accuracy of the data on our platform so please let us know of your issue by logging a ticket using the “Help” option in the platform.
Can we set up invoicing payment?
Invoicing is available to any customer on an Enterprise plan with more than 10 users. Do let us know if you like for this to be arranged.
Can you tell us about your fair use provision?
Yes. DAS operates a Fair Use Policy with fair use provisions, data meter and fair use cap. This is to ensure equal and fair access to our platform and products. Things that would breach our fair use policy include: imposing an excessive load on the DAS systems; downloading multiple reports, breaching the DAS terms & conditions, copying the DAS content and using it for anything other than personal use.
Where does DAS source its data?
5 categories of data: Public Domain, Commercial, Customer, Science and DAS R&D (AI algorithms and Machine Learning). For information on where DAS data comes from see our Platform page.
Does the data cover all geographies?
How often is the data updated?
How is official Valuer General sales data different from Agent sales data or custom sales functionality?
Valuer General or VG are state-based, independent government authority official data, based on settled sales. Selected DAS products like DAS Rural Property workflow and DAS Rural Valuations workflow integrate this official data and overlay it with a range of other analytics.Custom sales are inputted by users to capture sales that have yet to close or be officially recognised. This is particularly important in Australia where understanding recent sales data helps ensure more accurate valuations. DAS provides an ability to capture not just sales data, but a range of agricultural predictors of value.
What about farmers & rural communities?
Trial and Pricing
Do you offer discounts?
What happens if I cancel my account? Will I lose all my saved work?
If you’re paying monthly, your payments will stop before your next monthly payment. Annual subscriptions are refundable only for the unused portion of the year in special circumstances. There are certain that arise from cancelling your account, as you are no longer on a full subscription. You will not lose any work that already exists on your account.
What happens if I don’t want all staff members to see others' work? Is there a way of separating it while still working under the one company?
How do I take advantage of the DAS farmer account?
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